Right of withdrawal and refund

RIGHT OF WITHDRAWAL

Except in the case of custom-made Products referred to in the paragraph entitled “Custom-made Products” contained in the Terms and Conditions, the Customer, without specifying any reason and without any penalty, has the right to withdraw from the online sales contract pursuant to Article 52 et seq. of the Consumer Code within 15 days of receipt of the Products by the Customer.

Once the Customer has sent the return request within the above-mentioned timeframe as a registered user or, if not registered, as a guest, the same will receive, within 7 days, an email from the Seller containing the instructions for sending the goods. Within the following 15 days, the Customer must return the Products to the Seller by sending them to the indicated address, bearing the shipping costs necessary for the return.

In order for the right of withdrawal to be validly exercised, the Products together with the institutional packaging must be returned to the Seller, to the address indicated in the return authorization, within the following 15 days from the Customer's receipt of the return authorization, together with, where issued, the purchase invoice and the Seller's return authorization, intact, unworn, unused, undamaged and in the original packaging.

The Customer is responsible for the decrease in value of the Products resulting from handling of the goods other than that necessary to establish their nature, characteristics and functioning.

The Products with their institutional Packaging must be sent to the Seller in a single shipment. The Seller, in fact, reserves the right not to accept Products from the same order, returned and shipped at different times.

In no case will packages be collected cash on delivery or with postage due. In no case will shipping costs incurred for sending the return package using a method other than the one indicated be refunded.

Under no circumstances will returns be accepted if sent without authorization, or if sent without following the return procedure indicated by the Seller.

The Customer is advised to ship the Products with their institutional Packaging to be returned, insuring the full value of the goods and taking care to receive a shipping number to allow tracking the shipment. The Seller will not be responsible for the refund or compensation relating to Products and institutional Packaging shipped by the Customer but which have never been received by the Seller due to loss, theft or damage that are not attributable to the same.

REIMBURSEMENT

If the methods and terms for exercising the Right of Withdrawal are respected and if the Products, together with the institutional Packaging, are returned intact, unworn, unused and undamaged in the original packaging, the Seller will reimburse the Customer the value of the returned products, net of shipping costs, within a maximum of 14 days from the date on which the Seller became aware of the exercise of the right of withdrawal by the Customer.

Any additional costs or fees incurred for the purchase will not be refunded (e.g. cash on delivery fees), except in cases where the product or products are returned because they were received defective, in which case it will be necessary to add one or more images when requesting the return, which demonstrate the defect of the product.

PRIVACY

The data controller is:

NOVUM Srls, with registered office at 00198 - Rome, Via Rubicone, 33, CF and VAT number 17711981005, registered in the Rome Companies Register, no. REA RM -1736663.